Mediation case management and scheduling services.
With someone responsible for the next step.
CRS coordinates the administrative work around your matters, using your approved processes and keeping you informed about what is confirmed, outstanding and waiting on a decision.
Mediation case management brings intake, scheduling, participant records, documents, deadlines, communications, session logistics and billing status into one coordinated workflow. CRS combines its own practice-management technology with the team carrying out the agreed administrative responsibilities. You remain the neutral: professional decisions, fee terms and approvals stay with you.
Scheduling includes the work around the date.
A mediation date is only one part of the coordination. CRS collects availability, coordinates multiple parties, confirms session details, sends reminders and manages rescheduling within the agreed workflow. Documents, deadlines and session logistics stay connected to the matter rather than scattered across separate exchanges.
One matter record should tell the story
Counsel, assistants, represented parties, dates, fees, documents, deadlines, payment status, and communications should be connected to the same matter rather than scattered across inboxes, calendars, spreadsheets, and memory.
Ownership matters more than automation
Templates, reminders, and software can reduce repetitive work. They do not replace the responsibility to notice missing information, resolve scheduling friction, communicate clearly, and keep the case moving when the normal workflow breaks.
Case management protects the client experience
Counsel should know what is confirmed, what is outstanding, when submissions are due, where to send materials, how fees are handled, and who will respond when something changes. Consistency around those details shapes the reputation of the neutral's practice.
The system should support growth
A mediator can manage a small caseload through personal effort. As volume increases, the same approach becomes a bottleneck. A defined case-management workflow creates capacity without requiring the neutral to spend more hours on administration.
Can CRS coordinate scheduling with multiple parties and counsel?
Yes. CRS supports availability collection, multi-party coordination, confirmations, reminders and rescheduling. The responsibilities and approval points are defined around your practice's processes.
What is mediation case management?
Mediation case management is the coordinated administrative process that moves a matter from inquiry and scheduling through documents, communications, session logistics, billing, and closeout.
Does case management require special software?
Software can improve visibility and consistency, but case management still requires a person or team to own communication, exceptions, judgment calls, and follow-through.
Can CRS manage only part of the case workflow?
Yes. CRS can support selected responsibilities or the broader matter lifecycle, depending on the neutral's existing staff, tools, and preferences.