Mediation practice operations, under your brand.
CRS combines its own practice-management technology with outsourced administrative support for mediators. Through a defined operating partnership, we handle the agreed coordination and follow-through behind your matters while your name, standards and professional decisions remain yours.
Mediation practice operations cover the work around the session: intake, scheduling, matter setup, communications, documents, reminders, billing follow-up and closeout. CRS combines its own practice-management software with people-led practice operations and defined responsibility for the work. We agree on the responsibilities, procedures and approvals with you; you retain control of professional judgment, fees and client relationships.
The work begins before a date is confirmed
New inquiries need prompt responses, complete participant information, conflict-review inputs, availability coordination, fee expectations, and clear next steps. A strong operating model prevents those details from living only in scattered email threads.
Scheduling is case coordination, not just calendaring
A confirmed mediation may require multiple lawyers, assistants, represented parties, session details, documents, deadlines, cancellations, rescheduling, and Zoom logistics. Practice operations should keep all of that aligned without forcing the neutral to become the project manager.
Operations continue after the session
Invoices, outstanding payments, mediator reports, post-session follow-up, and final matter closure often remain after everyone leaves the Zoom room. A complete operating model follows the matter through financial and administrative completion.
White-label mediation support, with your standards.
CRS works behind the scenes as an extension of your practice. Communications use your approved email, phone, templates and procedures, so counsel experience your office rather than a separate panel brand. Responsibilities and approval points are agreed with you before the work is handed over.
What does practice operations support for a mediator include?
It can include intake, conflict-information collection, scheduling, confirmations, document coordination, reminders, hearing logistics, billing support, payment follow-up, and matter closeout.
Is practice operations support the same as administrative support or a virtual assistant?
No. Administrative support is often task-based. ADR practice operations is designed around the full matter lifecycle and takes responsibility for keeping the workflow moving across intake, scheduling, matter management, communications, billing, and closeout.
Do you provide white-label mediation support services?
Yes. CRS can handle agreed practice operations under the mediator's brand, using approved communications and service standards. You retain control of your professional identity, fees and client relationships.